Shipping Policy
We are committed to providing you with better service, therefore we have formulated this shipping policy to help you better understand how we can deliver your desired products. Please read this shipping policy carefully.
How long does it take to ship after placing an order?
In general, we will process your order and arrange shipment within 48 hours. During holidays or promotional periods, this time may increase depending on the order volume.
How long will it take to receive the product?
Our goal is to ship the product to you based on the delivery location you requested in the order and the shipping date we specified at checkout (updated in the order confirmation). The system will send the logistics tracking number to the email address on the order via email. Expected to arrive within 7 to 15 working days. If the delivery address of the order is located in a remote area, the delivery time will increase by about 3 to 5 working days, so the specific delivery time depends on the specific situation. For specific shipping details, please visit the official website of the corresponding logistics company for tracking based on the logistics tracking number.
Can it be delivered to me?
Our transportation range is extensive, and we are committed to providing services to customers around the world. At present, we can transport to many countries or regions. When you place an order, you only need to accurately fill in the delivery address, and the system will automatically determine whether it is within our delivery range. If your delivery address is located in a remote or special area, it may affect delivery time and shipping costs.
How can I transport my order?
All orders on this website will be delivered by third-party logistics companies after successful ordering. For most orders, they will be shipped by DHL, FedEx, and other international logistics companies.
Can you track my order?
After receiving the waybill number, please log in to the official website of the relevant logistics company to check it yourself.
Will we charge for logistics freight?
Orders will charge reasonable shipping fees based on the actual situation and the chosen transportation method through the logistics company's quotation. The specific fees will be clearly displayed at the time of settlement.
What should I do if my product is lost or damaged?
If lost or damaged during transportation, the carrier logistics company shall compensate for it. If the customer requests that the goods be placed outside the designated delivery address or collected by others, the customer will bear the corresponding risks and losses themselves.
Can I change the shipping address?
We will arrange shipment based on the delivery addresses provided by the payer and recipient. If the goods cannot be delivered to the location you provided or the recipient cannot be contacted, you will be contacted using the contact information provided in the order to change the address, recipient, arrange for alternative pickup methods, or cancel the order. In addition, if the user needs to change the address after placing an order, they should modify the delivery address before we ship. If the address is directly modified without contacting us, we will not be responsible for any damage or loss of the corresponding product caused by this. If the user needs to change the address after we ship, we will help you contact the logistics company. If it is possible to intercept and modify the address midway, we will contact the logistics company for modification. If it cannot be intercepted, the modification can only be made after the product arrives at the shipping address you filled in when placing the order, and the logistics costs incurred by modifying the address will be borne by you.
Please note that we reserve the right to change shipping policies. We may change shipping policies at any time based on service, partner changes, or other reasons without further notice. Updated shipping policies are still posted on this page, and we recommend that you read this policy at any time.
